General Questions
Our tablets are in like-new condition, featuring scratchless bodies and an out-of-the-box appearance. Routers and laptops are 9/10 in condition, meaning they may have minor scratches but are in excellent working order.
Yes, we provide a 6-month warranty for tablets and a 2-month warranty for routers and laptops. E-subscriptions are covered for the duration of the purchased plan. However, accidental damage, liquid damage, and unauthorized repairs are not covered.
No, warranties are non-transferable and apply only to the original purchaser.
Shipping & Returns
If you are sending a product from another region, the customer is responsible for covering transport charges. Most of our warranty services are provided by the local seller community, so we recommend checking for local assistance first.
Returns are only accepted if the product is found defective upon arrival and is reported within 24 hours of delivery. The product must be unused and in its original packaging.
If a customer is found tampering with a product or misusing the warranty policy, their service will be immediately canceled, and for physical products like routers, tablets, and laptops, they must be returned immediately.
Returns are only accepted if the product is defective, damaged, or not as described. Change of mind returns are not allowed.
To initiate a return, contact our customer support within the specified return period. You may be required to provide proof of purchase and images/videos of the product's condition.
The returns period varies based on the product: Tablets, Routers, and Laptops: Returns must be requested within 14 days of receiving the product. E-Subscriptions and Software Services: Returns or refunds are not applicable once the service has been activated.
If the return is due to a fault from our side (defective product or wrong item sent), we will cover the return shipping. If the return is due to customer preference or an issue not covered under warranty, the customer is responsible for shipping costs.
If a returned product is found to be tampered with, modified, or damaged due to improper use, the return request will be rejected, and the product will be sent back to the customer.
Once the returned item is received and inspected, the refund process will be initiated within 5-7 business days. Refunds may be issued as a replacement, store credit, or original payment method, depending on the situation.
Subscription & Software Services
If a subscription payment is missed or fails, your access to the service will be immediately suspended until the payment is completed.
No, sharing subscription credentials or allowing unauthorized access will result in the immediate voiding of the warranty and possible service termination.
We have fraud prevention measures, including identity verification, login monitoring, and fraud detection systems. Any suspicious activity may result in a temporary account suspension pending investigation.
Product Support & Technical Assistance
We do not provide direct repair services. However, if your product is under warranty and qualifies for a replacement, we will guide you through the process. Unauthorized repairs will void the warranty.
Unfortunately, our warranty does not cover accidental or liquid damage. We recommend handling your device with care.
Order & Payment
Orders can be canceled only before shipping. Once a product has been dispatched, cancellations are not possible. If an advance deposit was made, refund policies will apply based on the order status.
Yes, for orders above 15,000, an initial deposit of 25% of the total price is required to confirm the order. The remaining amount can be paid upon delivery or as per the agreed payment terms.
Conditions of Products
Our routers and laptops are rated 9/10 in condition, meaning they are in excellent working order but may have minor scratches. These imperfections are purely cosmetic and do not affect performance.
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